How can we help?

We are committed to finding the answers you need as quickly as possible. You may find a quick answer to your problem by checking the most frequent issues below.

Our team is also available to answer you personally. We are here to support you and will be happy to get in touch shortly. Please do not hesitate to contact us!

Most frequent issues

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Getting started

To access the websites, it requires that you create a profile. Your profile gives access to all One by Boehringer’s websites.

Once you have logged in, you will find a black bar at the top of the page with a drop-down menu where you can switch between the various websites belonging to Boehringer Ingelheim Danmark A/S.

If you have forgotten your password and therefore cannot log in to our websites, you can click on the link “Forgot your password?”.

Afterwards, you will be redirected to a new screen where you can enter the email address you used when you first created your profile.

Once you have sent the request, you will receive an email in your inbox with a link that allows you to reset your password.

You must take into account that the link is only valid for 24 hours, after which it expires.

To log in to your profile, enter the URL of one of our websites:

When you enter the website, click on “Login”.

When you enter your email address and the password you chose when you created your profile, you will be logged in to the selected website. Then you can select “My profile” in the menu.

To create your profile, enter the URL of one of our websites:

When you enter one of our websites, you will find the “Create profile” button, which will allow you to register.

When you have filled in all the fields in the form, you will be notified that your profile is validated by Boehringer Ingelheim Danmark A/S.

Once this is done, you will receive an email that you have been validated. Then you have access to the content on all our One by Boehringer websites.

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Manage my account

One by Boehringer Ingelheim allows you to decide how you want to communicate with Boehringer Ingelheim Danmark A/S in the future.

You can choose how Boehringer Ingelheim Danmark A/S should contact you under the tab “Notifications and protection of personal information” under “My profile”.

Please note that these checkboxes apply to all communication with Boehringer Ingelheim and not only communication in connection with the websites.

Even if you are already logged in, you may need to change your password for security reasons.

Go to “My profile” and select the “Password” tab. Here you can change your old password and choose a new one.

Once you have logged in to the selected website, you can change your profile picture under “My profile”.

You must click on the image that is currently being used as the profile picture. Then you will have the option to upload a new picture as a replacement for your previous picture.

Once logged in, select “My profile” and then the “Notification & privacy” tab, afterwards, you can select the type of content which you find most interesting.

Your Boehringer Ingelheim Team will now ensure that only this type of content is delivered to you.

To log out of your profile, tap on your profile picture at the top of the page. Then choose “Logout”.

On your next visit to the website, you will be asked to enter your username (which is the email address you provided when you created your profile) and your password again.